IT-Administrator Managed Services / IT-Support (m/w/d)

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Company Overview: *Name: NetPlans GmbH
*Industry: IT System House
*Size: 180 employees
*Headquarters: Ettlingen, Germany (Next to Karlsruhe)
*Founded: 1998
*Locations: 16 offices including Ettlingen, Heilbronn, etc. - For this role, Ettlingen is only relevant
*Customers: Mostly SMEs, including tax consultants using DATEV

General Information:
NetPlans GmbH specializes in planning, service, and installation of IT systems. They purchase hardware, install it, and provide support. Their business is 100% project-based, and they have their own cloud services. The company has a strong focus on creating a collegial and open work environment, offering structured onboarding plans and career development paths.

Company Culture:
Core Values:
*Loyalty and Commitment
*Trust and Motivation
*Courage and Responsibility
*Respect and Appreciation

Work Environment:
*Employees receive their own laptops (choice of equipment).
*No desk-sharing; each employee has their own workspace.
*Technicians receive their own mobile phones.
*Each team has its own office space.
*Emphasis on employee well-being and career development.

Employer Benefits:
Health/Wellness Programs:
1) Business Bike, Hansefit, Wellpass, and company pension schemes.
2) Access to company fitness programs.

Work-Life Balance:
1) Flexible working hours.
2) Up to 2 days of home office per week.
3) Annual company-wide events.

Professional Development:
1) Paid certifications and further training.
2) Opportunities to switch between departments and projects.
3) Structured onboarding and feedback processes.


Job Role: IT-Administrator Managed Services / IT-Support (m/w/d)

Location:
97249 Eisingen (near Würzburg)

Remote/ On-site policy:
Hybrid (Number of home office days are negotiable and not fixed)

Key Responsibilities:
*Customer Support: Receive and record customer issues in the ticket system, independently analyze and resolve problems.
*Customer Relationship: Maintain a partnership and personal relationship with customers rather than a typical hotline service.
*IT/Server Infrastructure: Manage complex IT/server infrastructures outsourced by customers.
Competence Teams: Work within specialized teams (e.g., Microsoft, Citrix, VMware) providing second or third level support.
*Advisory Role: Conceptually work with the support team and advise customers on all IT infrastructure matters.
*On-Site Support: Provide on-site support to customers, mixing internal and external customer support as per requirement.

Requirements
Experience:
Minimum 2 years in one or more of the following areas
*Microsoft Product Suite (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
Storage Solutions (IBM, NetApp, Dell, Huawei)
*Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)
*Microsoft Terminal Services or Citrix XenApp/XenDesktop
*Backup Solutions (Veeam B&R, Veritas Backup Exec)
*IT-Security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

Skills:
*Solution-oriented and independent working style
*Strong customer orientation
*Excellent communication and organizational skills
*Ideally from a smaller IT system house with all-round knowledge

Languages:
Fluent in German (C1 level)

Salary Range:
€50,000 - €70,000 per year

Bonus:
No Bonus

Team Structure:
*Direct Colleagues: Approximately 10
*Reporting to: Team Leader
*Collaboration: Daily work with customers and colleagues

Hiring Process:
1) Initial Interview: Discuss experience, skills, and fit for the role.
2) Probation Day: Hands-on evaluation to see fit in real work environment.
3) Final Decision: If both sides agree, proceed to hiring.

Advantages and Selling Points why one should join this role:
1) Comprehensive IT Management: Manage complex IT/server infrastructures entirely.
2) Customer Interaction: Close customer relationships and conceptual advisory role.
3) Flexible Work: Mix of internal and external customer support based on preference.
4) Team Culture: Supportive and friendly team environment with a focus on personal and professional growth.
5) Stability and Growth: Opportunity to work in a stable and growing company with future-oriented IT solutions.

Role specifics:
*Contract: Permanent (Open-ended)
Hours per Week: Core working hours 8 - 17; In support, some start at 7am to be there for customers; In principle, all contracts can be individually negotiated to 40h per week / 32h - However, 40h would be strongly preferred
*Vacation: 30 days
*Probation Period: 6 months

Contact: admin@globaljobservices.vn

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