Customer Engineer (Cloud/ DevOps)- San Francisco, California

An AI startup based in San Francisco, focused on AI Assistants, is seeking a Customer Engineer with experience in DevOps or a background as a Software Engineer working with DevOps practices. The company, with a team of 6 people, has secured $10 million in funding and is poised for growth. This is an excellent opportunity for a skilled engineer to work closely with customers while contributing to the technical foundation of a cutting-edge AI company in a fast-paced and innovative environment.

• 2+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprise facing software company OR have 2+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing role.
• Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deployments
• Previously owned the deployment pipeline for a cloud hosted, managed proudct - or helped a customer to deploy product
• Excellent communication - this is a customer facing role, so there is a need to be comfortable meeting and assistant customers on a daily basis
• Flexible approach to working hours - as a start up this could reach 60+ hours per week!

Experience working with a startup in this capacity before would be great!

Hands on coding ability would be preferred also (ideally with Python, Typescript, React)

• Act as the primary technical advisor to customer base, providing expert support and building strong relationships 
• Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure, etc.) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm, etc.) 
• Debug and patch tricky, deployment-specific issues with customers 
• Contribute features to systematically eliminate common issue points during deployment 
• Create a seamless onboarding experience for customers
• Work with customers to find the best use cases for product, maximizing our impact and value 
• Be the voice of the customer - bridge gap between Product and Customers

3 stages of process - can start immediately and complete the process in 1 week!