JOB DESCRIPTION:
- The Application Support Engineering Team Manager role specializes in leading, maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
- Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
RESPONSIBILITIES:
- Leading a team of 6 -10 individuals across different locations supporting a number or applications
- Analysis of Applications Systems in order to prevent incidents from reoccurring
- Enforce the use, growth and keeping current the knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and advance as needed
- Gather and coordinate the team to provide requested documentation in support of ongoing audits requests
- Lead team and participate in complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better access to potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Complete renewals/service account password changes and certificate creation/renewals as scheduled
- Resolve production issues by leading Major Incident calls and engaging the proper parties needed
- Conduct Monthly Service Reviews with Development partners to go over KPI metrics
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk
- Coordinate team schedule to confirm adequate support coverage
- Perform mid and end year reviews for those that directly report to you
QUALIFICATIONS:
- Minimum of 5 years of relevant Production support experience
- Minimum of 3 years of leading a Production Support Team
- Bachelor's degree preferred or equivalent experience
- Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
- Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
ADDITIONAL QUALIFICATIONS:
- On call support with flexible work arrangement
- Champions a culture where honesty and transparency are expected.
- Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
- Collaborates and leads well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
ABOUT DTCC: With 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance, and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes and bringing increased security, enhanced resilience, and soundness to financial markets. In 2022, DTCC’s subsidiaries processed securities transactions valued at U.S. $2.5 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $72 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 17.5 billion messages annually.
Apply in link : Upload resume here
Contact: admin@globaljobservices.vn
whats app: +84375495462
0 comments